Shipping policy

Shipping Policy

Thank you for shopping with us. We are dedicated to getting your products to you safely and efficiently. Please review our shipping practices and policies below.

Order Processing Times

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: During high-volume periods or product launches, processing times may take slightly longer. We appreciate your patience!

Domestic Shipping Rates and Estimates

We currently ship exclusively within the United States.

Shipping charges for your order will be calculated in real-time and displayed clearly at checkout before you complete your purchase. We offer standard and expedited shipping options to best fit your needs.

Delivery times are estimates provided by the carrier and are not guaranteed.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at hello@awnbeauty.com with your name and order number, and we will look into it for you.

Lost, Stolen, or Damaged Packages

Once a package is handed over to the shipping carrier, the risk of loss passes to the customer.

  • Damaged in Transit: If your product arrives damaged or leaking, please take a photo of the item and the packaging immediately and contact us at hello@awnbeauty.com within 48 hours of delivery so we can make it right.
  • Missing Packages: If your tracking information states that your package was delivered but you cannot find it, please check with neighbors, your local post office, or the carrier directly. We are not responsible for packages that are stolen or lost after a confirmed delivery by the carrier.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping fees to reship the item.