Refund policy

Refund and Return Policy

We want you to love your experience with us. If a product isn't the right fit for your hair care routine, we are here to help. Please review our policy below regarding returns and refunds.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in its original packaging. To ensure a fair experience for all, we require that returned products contain at least 60% of their original content. Items that have been damaged or lost through personal usage (e.g., dropped, spilled, or mishandled) are not eligible for a refund. You will also need the receipt or proof of purchase.

Please note: Shipping fees are non-refundable.

How to start a return:

  1. Contact us at hello@awnbeauty.com with your order number and reason for return.
  2. If your return is accepted, we will send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as AWN Beauty is not responsible for lost return packages.
  3. Note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong product, contact us immediately at hello@awnbeauty.com with your order number and a photo of the issue. We will evaluate the situation and make it right immediately.

Non-Returnable Items

We cannot accept returns on:

  • Excessively used or damaged products: Products that are less than 60% full or have been tampered with are ineligible. Items that have been damaged or lost through personal usage (e.g., dropped, spilled, or mishandled) are not eligible for a refund.
  • Sale items: Only regular-priced items may be refunded.
  • Gift cards: These are non-returnable and non-refundable.

Exchanges

The fastest way to ensure you get what you need is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we will notify you regarding the status of your refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind it can take additional time for your bank or credit card company to process the transaction.